Your Right as a Patient
Washington County Hospital promotes each patient’s right to considerate
care that protects personal dignity and respects cultural and spiritual
values. This brochure is designed to help you understand your rights as
a patient. You have the right to:
Access to Care
You will receive medical treatment services regardless of your race,
color, gender, age, national origin, religion, disability, language, or
source of payment.
Respect, Dignity and Comfort
Care will be courteous, considerate and respectful at all times and
under all circumstances. Support is available from your minister or
Your privacy will be protected during personal hygiene activities, when
receiving medical or nursing treatments, when discussing clinical
issues with your doctor or staff, and whenever requested.
Your clinical records and patient information will be kept confidential
and shared only when necessary to provide care and services, or by your
authorization, or when required or permitted by law.
Notification of Family & Physician
You have the right to have a family member or representative of your
choice and your own physician notified promptly of your admission to the
You will be kept informed of your health status, prognosis, and any
proposed treatments or procedures. You will be given the name of the
physician with primary responsibility for your care, and the identity and
professional qualification of those performing treatments. If you are
unable to receive this information, it will be given to the person legally
acting on your behalf. Supervised health care providers in training may
be involved in your care and treatment.
Language Assistance Services
If you are deaf/hard-of-hearing, blind, or have limited English
proficiency, free language assistance services and /or assistive devices will
be made available to you when necessary. Please identify yourself as a
person needing such assistance.
Access to Medical Records
You may see and obtain a copy of your medical record within a
reasonable time after your request is made, except when restricted by law.
Participation in Planning Care
You will be an active participant in your plan of care, including
requesting or refusing treatment. There is no right to demand treatment or
services your doctor considers medically unnecessary or inappropriate.
Though we promote family involvement in your care, you have the right to
exclude any or all family members from participating in decisions about
Effective Pain Management
Our staff is committed to pain prevention. We will respond quickly to
your reports of pain.
You have the right to make advance directives regarding your wishes for
end-of-life care or appointing a representative to make health care
decisions for you, but you are not required to do so to receive services.
If you do have or make any advance directives, the staff and others who
provide are in this hospital will comply with your directives.
Consultations with Specialists
We will help you consult with specialists if requested.
You may generally have access to visitors, mail, telephone calls, or
other forms of communication, if any restrictions are necessary as a part
of you care, we will explain them to you and your family and determine
them with your participation, unless otherwise required by law.
Should it be necessary for your care and medically advisable, we may
transfer you to another health care facility. You may also request such a
You have the right to receive care in a safe setting and to be free
from all forms of abuse or harassment. You have the right to be free from
seclusion and restraints of any form that are not medically necessary.
Our policies and procedures, our day-to-day activities, and the way we
provide services, are all designed to reflect our concern and respect
for the rights of our patients. If you are experiencing a problem or
feel your rights have been denied, please speak with your doctor or the
nurse supervisor. If you need further assistance, please call
Administration at (618) 327-2200.
The Grievance Process
If your patient issue cannot be resolved promptly, you have the right
to submit a formal grievance in person, by phone or in writing to
Administration. We will review your grievance as quickly as possible and you
will receive a written notice of the decision within 10 days, together
with a description of the steps taken to investigate your grievance,
the date the investigation was completed, and the name and phone number
of the health system contact person.
You may also address your concerns to the Joint Commission on
Accreditation of Healthcare Organizations (JCAHO) at One Renaissance Boulevard,
Oakbrook Terrace, Illinois 60181, or through their toll – free number:
(800) 994-6610. The voicing of a complaint or grievance will in no way
depreciate the quality of care provided to you.
Rules and Regulations
As a patient of Washington County Hospital you agree to provide us
complete and accurate information about your medical condition and to keep
us informed of any changes. You are expected to let us know if you do
not understand the medical information or instructions given to you. You
must comply with our smoking, fire, noise control, and other policies
regarding patient activities and safety. We expect you to keep all
appointments and call in advance when you need to cancel or change an
appointment. You are responsible for arranging payment for services provided:
Washington County Hospital
705 South Grand Avenue
Nashville, Illinois 62263
Main Number: (618) 327-8236
Fax Number: (618) 327-2209